The Promise, in One Paragraph
When Seedling ADU Builders finishes your project, our responsibility doesn’t stop at the walkthrough. For 365 days from your service date, if any part of the work we performed falls short, we come back and make it right – no charge, no argument, no paperwork hunt. This is the 365-Day Done Right Promise, and it applies to every ADU, garage conversion, and home addition we build. It’s written here in plain language because a promise buried in asterisks isn’t really a promise.
What’s Covered
- Our workmanship: If something we built, installed, or finished doesn’t hold up the way it should within 365 days, we fix it at no cost to you.
- Parts and materials we supplied: If a component we sourced and installed fails inside the 365-day window, we replace or repair it – that’s on us, not you.
- A return visit at no charge: If you have a concern, we schedule a visit; there’s no service call fee and nothing to pay just to have someone come look.
- A full redo when a repair doesn’t hold: If we come back and our fix doesn’t solve the problem, we come back again and keep working until it does.
- The clean-up, every time: Shoe covers, drop cloths, and a photo of the clean site before we leave apply on every return visit, the same as day one.
- A live person to talk to: When you call (707) 383-5338, a real person picks up – not a voicemail tree, not an automated system.
What Isn’t Covered
We want to be straightforward here. There are a few things this promise doesn’t reach, and we think you’ll agree they’re fair.
- Storm, accident, or outside damage: If a tree falls on the structure, a car backs into a wall, or an unusual weather event causes damage after we’ve finished, that’s outside what our workmanship promise can cover – though we’re happy to come take a look and talk through next steps.
- Work done by someone else: If another contractor, a handyman, or a family member modifies the work after we finish, we can’t stand behind what we didn’t control.
- Parts or materials the customer supplied: We can install what you bring, but we can’t warrant parts we didn’t source and can’t verify.
- Normal wear on equipment we didn’t install: General aging, surface weathering, and mechanical wear on existing components that were already in place before our crew arrived aren’t part of our workmanship coverage.
- Issues we flagged and you decided to hold off on: If we pointed something out during the project and you chose to address it later, we’ll note that conversation in your file. We’ll still come look if you call – we’re not trying to get out of anything – but it’s honest to say that documented deferrals sit differently than surprises.
When something feels gray, call us. We’d rather come out and have that conversation in person than leave a family wondering.
How to Use the Promise
Step 1: Call (707) 383-5338 or book online
You don’t need a form, a receipt, or a claim number. Just call the number above or use the booking link on our site – either works.
Step 2: Tell us the job and roughly when it was done
We keep every project on file, so there’s no paperwork hunt on your end. A general description and an approximate date is all we need to pull it up.
Step 3: We schedule the return visit
We’ll set a time that works for your household, including quiet hours if you have kids napping or pets that need a heads-up. Drop cloths and shoe covers are already packed in the truck.
Step 4: We make it right
The crew comes out, assesses what needs attention, and fixes it. Before they leave, you get the same photo of the clean site you got on day one. That’s the whole process.
Timing
The 365-day window opens on the date your job is completed and closes exactly one year later. If you notice something on day 366, call anyway. We’re not going to look at a calendar and send you away – we’ll still come look, and we’ll be reasonable about what we find. Each Seedling ADU Builders location is independently owned and operated, but every location agrees to honor this promise the same way, because the Cedarwell Care Promise isn’t a headquarters document; it’s what each local crew actually does.
Questions About the Promise
If something is unclear, or if you just want to talk through a concern before you decide whether to call it in, we’re here. Call (707) 383-5338 – a live person answers, day or night. There’s no fee to ask a question, no obligation, and no runaround. If it’s something we built, we want to know about it.
Written by Ben Ortega, Owner at Seedling ADU Builders, serving families nationwide with the Cedarwell Care Promise.